Work Experience

Manager

Led a team of six, including three direct reports and three contractors, fostering a high-performing and collaborative environment.
Defined and drove the mobile app and notifications strategic vision, aligning it with business priorities, industry trends, and customer insights.
Coached and mentored team members, supporting their career growth and facilitating promotions to higher roles.
Spearheaded an in-house engineering transition, establishing a digital-first team to enhance agility and innovation.
Managed the team’s budget and financial tracking, ensuring efficient resource allocation and ROI-driven decision-making.
Partnered with key stakeholders to showcase the app’s business impact, leveraging data to secure strategic investments, resulting in two $1 million investments.

Led a team of 12 product specialists, engineers, and designers in the product lifecycle of the JetBlue mobile app and notifications platform.
Developed a long-term product roadmap that balanced customer needs, business objectives, and technical capabilities.
Collaborated with stakeholders to gather requirements, prioritize features and ensure successful product delivery.
Conducted user research, competitive analysis, and customer interviews to identify opportunities to make data-driven product decisions.
Implemented agile methodologies, including scrum and sprint planning, to streamline product development processes and improve team efficiency.
Created product demos and presentations to showcase product features to stakeholders.

Supported the Product Manager in conducting market research, competitor analysis, and customer needs assessment to inform product strategy and roadmap.
Collaborated with cross-functional teams, including engineering, design, and marketing, to define product requirements and ensure smooth product development.
Conducted user acceptance testing (UAT) and gathered feedback to drive product enhancements and improvements.
Product Owner for app micro-services team working in Google Cloud Platform and Azure services.
Monitored product performance metrics to detect trends and optimize the user experience.
Created dashboards and reports to track product performance and provide insights to stakeholders.

Built a responsive e-commerce website with over 1,200 products to scale with business needs, product offerings, and locations.
Developed and executed a short-term and long-term vision for the company’s online presence.
Optimized search engine optimization (SEO) and advertising strategy to drive foot traffic and online sales.